Terms and conditions

By accessing this website, you agree to be bound by the terms and conditions below. 


  1. Definitions

In these terms and conditions, “we” “us” and “our” refers to Elior UK plc, and all of its associated and subsidiary companies and “website” means this website.


  1. Our contract with you

2.1 If you buy a meal or other goods on our site (“Goods”) you agree to be legally bound by these terms.

2.2 You may only buy Goods from our site for non-business reasons.

3.3 These terms are only available in English. No other languages will apply to these terms.

2.4 When buying any Goods you also agree to be legally bound by: extra terms which may add to, or replace some of, these terms. For example, this may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month's notice. You can end these terms at any time by giving one month's notice if we tell you extra terms apply; and specific terms which apply to certain Goods which will be provided to you during the online checkout process.

2.5 If you don’t understand any of these terms and want to talk to us about it, please contact us by email at [offerdevelopment@elior.co.uk] at any time Monday to Friday between 9:00am to 17:00pm (UK Time) (except Public and Bank Holidays in England).

2.6 If you would like these terms in another format (for example: audio, large print, braille) please contact us using the contact details at the bottom of this page.


All these documents form part of these terms as though set out in full here.


  1. Information we give you

3.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

3.1.1 read the Confirmation Email (see clause 4.5); or

3.1.2 contact us using the contact details at the bottom of this page.

3.2 The key information we give you by law, forms part of these terms (as though it is set out in full here).

3.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.


  1. Ordering goods from us

4.1 Below, we set out how a legally binding contract between you and us is made.

4.2 You may place an order for the Goods by using the ordering process on this site (“your Order”). Please read and check your Order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

4.3 When you place your Order, at the end of the online checkout process (e.g. when you click to place the order at the end of the online checkout and payment process), we will acknowledge it by email. This acknowledgement does not, however, mean that your Order has been accepted.

4.4 We may contact you to say that we do not accept your Order. This is typically for the following reasons:

4.4.1 the Goods are unavailable;

4.4.2 we cannot authorise your payment;

4.4.3 you are not allowed to buy the Goods from us;

4.4.4 we are not allowed to sell the Goods to you;

4.4.5 you have ordered too many Goods; or

4.4.6 there has been a mistake on the pricing or description of the Goods.


4.5 We will only accept your order when we email you to confirm this (“Confirmation Email”). At this point:

4.5.1 a legally binding contract will be in place between you and us; and

4.5.2 we will dispatch the Goods to you.


4.6 You may only buy Goods from this site if: your place of residence is located at the relevant pick-up location specified in your Order and you have regular authorised access to that pick-up location without the need to be admitted as a visitor; and you are over the age of 18.


If you do not meet the requirements of clause 4.6.1 and 4.6.2 you may not buy Goods from this site.


  1. Your consumer rights to reject or cancel goods

5.1 The Consumer Rights Act 2015 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 set out your rights as a consumer for rejecting and cancelling goods purchased online.  Further information can be obtained from Citizens Advice by visiting www.citizensadvice.org.uk or calling 03454 04 05 06.

5.2 Cancellation: As the Goods you purchase from us are of a perishable or deteriorating nature you do not have a right to cancel them once you have placed your Order, in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.  Any cancellation of your Order will be entirely at our discretion.

5.3 Rejection: The Consumer Rights Act 2015 requires us to ensure the Goods we supply to you are as described on this site, fit for purpose and of satisfactory quality.  If any Goods we supply to you do not meet this standard (“Defective Goods”) you have rights to reject those Defective Goods provided you contact us within 24 hours from delivery to notify us of the Defective Goods (and if relevant we may request photographic evidence of the Defective Goods and we will provide a proportionate refund for those Defective Goods.  Unfortunately, as the Goods you purchase from us are of a perishable or deteriorating nature we cannot accept rejection of Defective Goods which are notified to us after 24 hours from delivery.


  1. Delivery

6.1 Your Goods will be delivered for collection by you at the pick-up location specified in your Order Confirmation (“Pick Up Location”) or delivered to you at the address you request when placing your order – we currently only deliver to University of Roehampton, Roehampton Ln, London SW15 5PU

6.2 The Goods will be available for collection and/or delivery at the date (and, if applicable, time window) set out in the Confirmation Email.

6.3 If something happens which: is outside of our control; and affects the estimated date of delivery;


we will let you have a revised estimated date for collection/delivery of the Goods.


6.4 Delivery of the Goods will take place when we make them available for collection by you at the Pick-Up Location or deliver to you at the address requested on the order  

6.5 You cannot collect the Goods if you are unable to properly identify your Order to our [elior] representatives at the Pick-Up Location. Please provide a copy of your Confirmation Email (or other satisfactory proof of purchase) as proof of your Order.

6.6 Unless you and we agree otherwise, if we cannot deliver your Goods by the date specified in the Order, we will:

6.6.1 let you know;

6.6.2 cancel your order; and

6.6.3 give you a refund.


6.7 You are responsible for the Goods when delivery has taken place. In other words, the risk in the Goods passes to you when you take possession of the Goods.

6.8 We do not make deliveries to any addresses other than the pick-up locations and University of Roehampton, Roehampton Ln, London SW15 5PU as specified on this site.

6.9 We do not accept any responsibility or liability if you are unable to gain access to the Pick-Up Location.


  1. Payment

7.1 We accept the following credit cards and debit cards: Visa, Stripe, Pay Pal MasterCard. We do not accept cash.

7.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the Goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

7.3 Payment is required by us in advance.

7.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:

7.4.1 Verified by Visa;

7.4.2 Mastercard®SecureCodeTM; or

7.4.3 American Express SafeKey.


7.5 If your payment is not received by us and you have already received the Goods, you must pay for such Goods within 5 days or return them at your own cost to us as soon as possible. If so, you must keep the Goods in your possession, take reasonable care of them (including ensuring you follow any directions given with the Goods, including how to store those Goods) and not use them before you return them to us.


7.6 The price of the Goods is in pounds sterling (£)(GBP).


  1. Nature of the goods

8.1 The packaging or labelling of the Goods may be different from that shown on the site.

8.2 While we try to make sure that:

8.2.1 all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance in such weights, sizes and measurements in the Goods; and

8.2.2 the colours of our Goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.


8.3 If we cannot supply certain Goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:

8.3.1 we will let you know if we intend to do this but this may not always be possible; and

8.3.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.


  1. End of the contract

9.1 If these terms are ended it will not affect our right to receive any money which you owe to us under these terms.


10 Limit on our responsibility to you

10.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:

10.1.1 losses that:

  1. a) were not foreseeable to you and us when the contract was formed; or
  2. b) that were not caused by any breach on our part;

10.1.2 business losses (including to loss of profits, goodwill and wasted expenditure); and

10.1.3 losses to non-consumers.

10.2 Additionally, we do not accept any liability for the misuse of the website by you or any third parties.


11 Disputes

11.1 We will try to resolve any disputes with you quickly and efficiently.

11.2 If you are unhappy with: the Goods; our service to you; or any other matter;


please contact us as soon as possible.


11.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

11.3.1 let you know that we cannot settle the dispute with you; and

11.3.2 give you certain information required by law about our alternative dispute resolution (ADR) provider. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://webgate.ec.europa.eu/odr.


11.4 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these terms.

11.5 Relevant United Kingdom law will apply to these terms.


13 Third party rights

13.1 No one other than a party to these terms has any right to enforce any term of these terms.

13.2 You acknowledge and agree that if the website contains hyperlinks to other websites and that we are not responsible for the availability of such external sites.  You further agree that we do not endorse and are not liable for any content, advertising, products or other materials on or available from such websites. 



  1. Copyright

14.1 This website and its affiliated websites is protected by copyright.  Except where expressly stated to the contrary, the copyright in the content of the website is owned by us or our venue providers.  The content of the website is for your personal use only and you may download any content to one computer hard drive only or download and print PDF documents available on the website for your personal use only.  Permanent copying and/or storage of whole or part of the website or its contents or incorporation in any other work or publication, other than as expressly permitted on the website, is strictly prohibited.


  1. Security

15.1 You agree that any material downloaded or accessed through your use of this website is entirely at your own risk and that you will assume full responsibility for the protection of and any resultant damage to your computer system including computer hardware, software and stored data of third parties who may access or be otherwise connected to your computer system.  You will be responsible for ensuring that any data downloaded or received from the website is free from viruses, worms or other items or code of a destructive nature.


  1. No warranty

16.1 Elior UK plc is committed to the highest standard and quality of information and we have endeavoured to provide up-to-date and accurate information.  However, the website and its contents are provided “as is” and “as available” for information purposes only.  We make no warranties or representations, whether express or implied in relation to the website or its content, including but not limited to any warranties as to non-infringement of rights, satisfactory quality, fitness for purpose and accuracy.  Similarly we make no warranties in respect of any website content provided by any venue providers or third parties.


  1. Privacy and data protection

17.1 Please see our separate privacy policy.


  1. Change of terms

18.1 We reserve the right to modify these terms and conditions of use from time to time.  By continuing to use the website and order Goods you agree to these terms and conditions and shall be deemed to have agreed and accepted any changes to these terms and conditions. 


  1. Content Changes

22.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.


  1. Cookies

23.1 This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, selected personal information may be stored by us.

  1. General

24.1 The invalidity of any part of these terms and conditions shall not affect the validity of the remaining provisions which shall remain in full force and effect.

24.2 Our omission to exercise any of our rights under these terms and conditions shall not constitute a waiver of any such right unless expressly notified by us in writing.

24.3 These terms and conditions and any non contractual disputes in relation to them shall be governed by and construed in accordance with English law and you and us agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute arising in relation to these terms and conditions (including any non contractual dispute).

24.4 In compliance with the Companies Act 2006, we are required to provide the following information:


Elior UK plc.  Registered in England & Wales.  Company number: 1106729 Registered office: The Courtyard, Catherine Street, Macclesfield, Cheshire, SK11 6ET



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